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Ordering Information

Low Price Guarantee Price Protection Guarantee Depot Dollars How do I find my product? How do I search? How long does it take to ship? How much is shipping? What payments do you accept? How do I use a coupon?

Shipping & Delivery

Do you ship outside the US? Do you have FREE shipping? What methods are used when shipping products to me? What to expect when ordering large items?

Returns & Exchanges

What is your Return Policy? Return for a refund? Why a processing fee? Cancel an Order?

Contact Us

1-888-573-3768

M-F 8am-6pm CST
Sat. 8am-12pm CST More contact methods

Help & Support

Ordering Information

What is your Lowest Price Guarantee?

Not only does ArchitecturalDepot.com offer the best selection of architectural products on the web, we also guarantee lower prices than any other online home improvement store. If you find a lower price (including shipping and handling) on the exact same product shippable within 10 business days, we will refund you the difference.

The Details

  • The same style, size and color of the item in question must be in stock and available for purchase at the other website after ordering from ArchitecturalDepot.com.
  • The other website cannot be an auction site.
  • Shipping charges and sales taxes (if any) will be included in determining the price difference.
  • Promotion codes or other discounts from the other website will not be included in determining the price difference.
  • ArchitecturalDepot.com reserves the right to beat any price and limit quantities.
  • Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing.
  • "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

IMPORTANT: ArchitecturalDepot.com reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

What is your 30 Day Price Protection Guarantee?

We intend to sell quality products at a competitive price and we back our prices with a full price protection guarantee.

If you purchase a product from ArchitecturalDepot.com and see the same item advertised on our site for less, we will gladly refund the difference to an ArchitecturalDepot.com electronic gift card. To take advantage of this feature, simply follow the instructions below:

  1. Please have your ArchitecturalDepot.com order number.
  2. Contact ArchitecturalDepot.com at 1-888-573-3768.

The Details

  • The same style, size and color of the item in question must be in stock and available for purchase from ArchitecturalDepot.com.
  • Shipping charges and sales taxes (if any) will be included in determining the price difference.
  • Promotion codes or other discounts from ArchitecturalDepot.com's website will not be included in determining the price difference.
  • "Same" is defined as an item of the same styling, by the same manufacturer.
What are Depot Dollars?

Depot Dollars is our free rewards program—created to give you more value every time you shop at ArchitecturalDepot.com. With every qualifying purchase, you earn Depot Dollars that can be applied to future orders during checkout. Simple, automatic, and rewarding.

How It Works

  • Earn Depot Dollars on every order you place at ArchitecturalDepot.com
  • Receive 5% back on every purchase (that’s $0.05 for every $1 spent)
  • Depot Dollars become available once your order has shipped
  • $1 Depot Dollar = $1 off a future purchase

Restrictions

  • Depot Dollars expire 90 days after they are earned
  • Depot Dollars cannot be applied to shipping, handling, or sales tax
  • Depot Dollars have no cash value
  • Depot Dollars are non-transferable
How do I find my product?

Read below to find out how to search or browse through our site.
We offer a deep selection of products from a vast variety of manufacturers, divided into specialty stores with dozens of categories within each store. That's a lot of stuff to sort through, so we created cutting-edge search engines to help you quickly find whatever you want.

Search
The easiest and fastest way to find something in any of our stores is to use the Search located at the top right side of each page.
You can search by the name of the product, or features of the products such as manufacturer, product name, etc.
If you're not sure how to spell something, use a * as a wildcard character. For example, typing in 'Ceiling*' will lead you to Ceiling Medallions, Ceiling Tiles, etc.

Browse
Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our new arrivals and on sale pages.

How to use search?
Searching ArchitecturalDepot.com is easy. Here are a few tips to help you best find what you are looking for..

1. If you know the part number you are looking for, simply enter it in below and then click go.
2. You can also search by product description like "ceiling medallion". You can also select to match by exact phrase, at least one word, or All of the words.

How long does it take to ship?

We carry a complete line of standard and Made to Order products. Therefore the product's lead time varies from product to product. Each product has it's specified lead time or availability listed on the product page. If you need assistance with getting the products delivered sooner than what is posted online, please give us a call and we would be happy to see what we can do for you.

How much is shipping?

We automatically compute and display shipping charges whenever you place an item in your shopping cart. If you are already logged in as a customer, a shipping amount will be generated for you. If you do not have an account, simply enter in your city, state, and zip code on the shopping cart page, and a shipping amount will be calculated for you.

What methods of payment do you accept?

We accept multiple forms of payment to fit most needs. Below are the current payment methods we accept:

Credit Cards: We accept most major credit cards (including Visa, MasterCard, Discover, and American Express) both online and over the phone.
PayPal: PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment. For more information, visit: https://www.paypal.com.
AmazonPay: We are proud to partner with Amazon's AmazonPay program. Select AmazonPay during checkout to login with your Amazon account and use your saved Amazon addresses and payment methods.
Apple Pay: Pay easily and securely on your Apple devices (iPhone, iPad, and Mac) with a single touch or glance. Select Apple Pay at checkout to use the credit or debit cards you have saved in your Wallet app.
Affirm: Buy now, pay later with Affirm. Select Affirm as your payment method for decision within seconds.
Google Pay: Use your Android phone, tablet, or Chrome browser for a fast and secure checkout. Google Pay allows you to use the payment methods saved to your Google Account without manually entering your card details.
Checks: Yes, we accept checks. To setup your order for check payment, create your wish cart and save it online. Then contact us by phone so we can assist with processing your order.
Wire Transfers: We accept wire transfers for orders over $1,000. As with check orders, please contact us by phone and we will assist with processing your order.

Payment methods for Canadian customers differ slightly. We accept payments by major credit cards (Visa, MasterCard, Discover, and American Express), PayPal, check, and wire transfer. All funds are billed and credited in United States dollars, not Canadian dollars. We are not responsible for any fees incurred for currency conversion


Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.

How do I use a coupon?

Every now and then we offer coupons and discounts that will go out to our registered subscribers. With these coupons or discount codes you can apply them to your order in the shopping cart page, or you can enter them when you are in the checkout process. It is that easy.

XShipping & Delivery Policy

Do you ship outside the US?

We are proud to offer shipping to countries outside the United States. These shipments will require special shipping arrangements. Contact our sales team at 1(888) 573-3768 for more information.

What items have FREE shipping?

We offer a select offering of products that qualify for FREE shipping. Items will be clearly marked with either a "Free Shipping" icon or the words "Free Shipping" to identify these items ship free. Free shipping may not qualify for areas outside of the lower 48 states.

What methods are used when shipping products to me?

We prioritize shipments to be shipped bestway using major parcel shippers like FedEx, UPS, DHL, and USPS. There are occasions where due to the size of the item or the quantity of the items the order will be shipped via freight. Freight methods can be referred to as LTL (Less than Truckload) or Common Carrier and have carriers like FedEx Freight, Old Dominion, Roadway, Yellow, and more. Freight shipments will come to you in a tractor trailer setup and the items are usually pallatized and not boxed.

How do I know if my order is shipping freight? When you add products to your cart, you can enter your zip code to see an estimated shipping and tax charges. Shipping options that contain ‘Common Carrier’ or ‘LTL’ are very likely to be shipping freight. If you are unsure whether or not your order will ship freight, please give us a call to confirm.

What to Expect with LTL Shipments for Your Large Orders.

What is LTL Shipping?

LTL shipping is a method of transporting freight that combines multiple smaller shipments from different customers into one truck. This is a cost-effective solution for larger orders that don’t fill an entire truckload. LTL shipping typically accommodates shipments weighing between 150 and 10,000 pounds.

Preparing for Your LTL Shipment
  1. Order Confirmation: Once you place your order, you will receive a confirmation email with details about your shipment. This will include estimated delivery timelines and tracking information.
  2. Transit Times: LTL shipments usually take longer to arrive compared to standard parcel shipping. Expect delivery times to range from 2 to 8 business days, depending on the distance and the shipping route. Keep this in mind when planning your project timelines.
  3. Delivery Scheduling: The trucking company will attempt to contact you once your order has reached its destination terminal. On this call, you will have an opportunity to schedule a delivery appointment with the carrier for a time that is convenient for you. An adult 18 years or older must be present to sign for, inspect and receive the item(s) when being delivered.
What to Expect During Delivery

The Details

  1. Notification: You'll receive notifications from the carrier as your shipment gets closer. This may include tracking updates and a call to confirm the delivery time.
  2. Delivery Vehicle: LTL shipments are typically delivered by large trucks. Be prepared for the truck to be bigger than standard delivery vehicles. Make sure your delivery area can accommodate the truck.
  3. Unloading Process: The driver is not required to and may not help unload the order, please be prepared to unload and inspect your items. Keep in mind that your products may be long and heavy. In extreme cases, they may require a forklift to unload them.
  4. Packaging: Your order will arrive securely packaged, often on a pallet. This helps protect the items during transport. Check the packaging for any visible damage upon arrival.
  5. Inspection: Once the truck arrives, please make sure all products are accounted for and are intact. If you notice any damage or discrepancies with your order, please receive the shipment and note any issues on the BOL when signing and take photos of the damage. If there’s hidden damage with an LTL delivery, please notify the carrier within 72 hours and confirm with us that the carrier has been informed and has acknowledged the hidden damage on their delivery Any missing or damaged products that are not marked on the bill of laden will be unrecoverable without cost.
Additional Considerations

If you cannot be reached to schedule a delivery appointment or if you are unable to unload your shipment, you will be responsible for any re-shipment costs, storage fees, liftgate fees, re-consignment fees, or other expenses incurred in connection with your delivery. These costs will be billed directly through ArchitecturalDepot.

The Details

Liftgate Service: $50 - $150
Used when a delivery location does not have a loading dock.

Storage Fee: $25 - $50 per day
Applies when a shipment is held at a terminal for an extended period before delivery, due to being unable to deliver.

Redelivery Fee: $50 - $150
Redelivery occurs when a shipment requires a second delivery attempt after the first was unsuccessful due to reasons like the recipient's unavailability or an inaccessible location.

Reconsignment Fee: $50 - $200
If the destination address needs to be changed after the shipment is in transit.

Limited Access Delivery: $50 - $100
Charged for deliveries to locations with restricted access (e.g., schools, construction sites)

X Returns & Exchanges Policy

What is your Return Policy?

You may return most items purchased from ArchitecturalDepot.com for partial refund within 30 days from delivery date. All returns are subject to a 20% processing fee and the customer is responsible for the return shipping cost. All returns must accompanied by an RMA or RGA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA or RGA by contacting customer service at 1-888-573-3768 or 1-714-706-4370.

Made to Order Products: We are pleased to offer architectural products that are Made to Order to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

Made to Order products include, but are not limited to: vinyl shutters, wood shutters, crossheads, columns, pediments, and other Made to Order products. Products that are factory finished are non-returnable. If you have a question of whether or not the item you would like to order is Made to Order, please contact us prior to ordering.

WE CANNOT ACCEPT RETURNS FOR MADE TO ORDER PRODUCTS

Visual Damage Products: Enjoy deeply reduced prices on these beautiful products that may contain a cosmetic impairment such as a slight nick, dent, chip, a repairable break, or have a scratch/peeling on the surface primer. All repairs to damaged products can be made using items used in the installation of the product (glue, putty, filler, sanding, etc.).

The strength, functionality, craftsmanship and integrity of these products are guaranteed.

Our blemished products can be restored to perfect condition using the same caulk, putty, sanding, or touch up paint our customers (even the do-it yourselfer) apply during installation.

To see our full selection of blemished but still beautiful products visit: https://www.architecturaldepot.com/buy-used.html

WE CANNOT ACCEPT RETURNS FOR VISUAL DAMAGE PRODUCTS

Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department at 1-888-573-3768 or 1-714-706-4370.

If you have any questions regarding our returns policy, please feel free to contact us at 1-888-573-3768 or 714-706-4370. Thank you, ArchitecturalDepot.com

Return for a refund?

Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% processing fee, on all merchandise returned. The customer is responsible for the cost to return a shipment. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

Why Do We Charge A Processing Fee?

Processing fee's are only charged when an item is no longer needed. We do not charge a processing fee for items damaged in shipping or for items that were received incorrectly.

All retailers can choose to include a processing fee into the price of the item that everyone would pay or they can charge a processing fee for those customers who would like to return an item. We choose to offer the most competitive online price for all shoppers. If you would like to return an item, we are happy to help you with that, but there will be a processing fee to cover bringing these items back into inventory.

I need to cancel an order?

Orders can be cancelled for a full refund if:

  • The order has not shipped or is not scheduled for pickup
  • The order is not for a Made to Order item (non-returnable) item that is in production
You can request a cancellation request by contacting us at 1-888-573-3768 or by viewing the order in your account and clicking on the "Cancel an Order" button.

Contact Us


  • : 1-888-573-3768
    : Monday - Friday 8am-6pm CST
    Sat: 8am-12pm CST


  • : 1-866-371-3490 (Fax)